[isp-wireless] Business management and office management

["C. Crowley" <ccrowley@...]

Re,
> ...The most difficult transition that most ISPs face is going
> from techno-geek to business manager.  Getting the mission done
through the
> well coordinated efforts of others...

maybe an idea for a training course--how to hire, configure, and use a
staff. You can waste a lot of time and money by trial and error. Even
though I am not in a position to use a general staff myself, I'd like to
know how in case the occasion ever arises.

Another suggestion for training: As a former support tech hired to set
up tech support for a new ISP, I am having to do a lot of office
management. You know how complicated that is? _Amazingly_ complicated.
Administrative assistants don't get half the pay or a tenth the respect
they should. And, administration doesn't just come natural. I'd like a
course on the basics of office management. If not a 2 day course (or
so), then a checklist with things like "Get a filing cabinet. Get some
hanging files. Make these labels: A, B, C..." Believe it or not, nowhere
on the net could I find a source that gives the basic "directory
structure" of an office filing system. And when I asked around, the
professionals coyly said "It's different for everybody" --yeah, sure,
we're so unique we have nothing in common with the 20 million companies
that have gone before. I _know_ there must be templates out there, but
where are they?

C. Crowley