Be happy to share those with you offlist.

Micah Sampson
Account Manager
e-commerce support centers, inc.
msampson@...
Office: 888-773-3501 x4064
Cell:    919-345-5647
eFax:  801-760-0502
http://www.e-comsupport.com
"The Human Touch to the Internet."



-----Original Message-----
From: Steve Goodridge [mailto:steve@...Sent: Wednesday, February 28, 2001 10:29 AM
To: isp-outsourcing@isp-outsourcing.com
Subject: [isp-outsourcing] RE: dialupusa.net tech support


What is your per minute price?
Do you have a monthly minimum?
We currently outsource about 1500 minutes/month and will be moving that up
to about 3000.

-Steve Goodridge

----- Original Message -----
From: Micah Sampson <msampson@...>
To: <isp-outsourcing@isp-outsourcing.com>
Sent: Wednesday, February 28, 2001 9:19 AM
Subject: [isp-outsourcing] RE: dialupusa.net tech support


> Mike,
>
> We can help you out.  Typically, we don't do per user pricing.  We
typically
> charge per minute and find that this is more cost effective for most of
our
> customers.  Also, our average ASA is 27 seconds.  We are a top notch
center.
> I look forward to hearing from you.
>
> Best Regards,
> Micah Sampson
>
> Micah Sampson
> Account Manager
> e-commerce support centers, inc.
> msampson@...
> Office: 888-773-3501 x4064
> Cell:    919-345-5647
> eFax:  801-760-0502
> http://www.e-comsupport.com
> "The Human Touch to the Internet."
>
>
>
> -----Original Message-----
> From: Michael Nittmann [mailto:nittmann@...> Sent: Wednesday, February 28, 2001 12:19 AM
> To: isp-outsourcing@isp-outsourcing.com
> Subject: [isp-outsourcing] dialupusa.net tech support
>
>
> We have outsourced our technical support currently to dialupusa for
> $2.50/user/month.
> Users complain about 20 minutes long hold times.
> The service is supposed to be branded. However when we tested, the
> support behind 'our own' toll free number said 'dialupusa technical
> support' .
> Our customers were also asked 'who is your internet service provider'.
>
> Now, we understand that totally different when we outsource tech
> support.
> The question 'who is your ISP' may not arise, they have to know that
> either from the number that is called, or from the user- id of the
> customer.
>
> Any support outsourcing experiences?
> Can anyone recommend 'branded' outsourced support that actually works?
>
> Any recommendations are appreciated.
>
> Mike
>
> --
> +---------------------------------------------------------------------+
> Michael Nittmann                                   nittmann@...
> CEO                We make Your NetWork                 www.ncincwi.net
> NCinc, Inc.                                     Voice/FAX (715)552-8755
>     Nationwide roaming Internet Access, Static IP, Content Filtered.
>  All accounts with 24/7 toll free support, news, POP3, 10MB Webspace.
>              Corporate RAS Outsourcing with national roaming.
>      From $11.50/month. Also static IP, multilink, content filtered.
>
>
>
>
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>
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>


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Today on ISP-Planet
Hot business, marketing & tech tips for the ISP community
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Today on ISP-Planet
Hot business, marketing & tech tips for the ISP community
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