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Thread Index [isp-outsourcing] dialupusa.net tech support
We have outsourced our technical support currently to dialupusa for
$2.50/user/month.
Users complain about 20 minutes long hold times.
The service is supposed to be branded. However when we tested, the
support behind 'our own' toll free number said 'dialupusa technical
support' .
Our customers were also asked 'who is your internet service provider'.
Now, we understand that totally different when we outsource tech
support.
The question 'who is your ISP' may not arise, they have to know that
either from the number that is called, or from the user- id of the
customer.
Any support outsourcing experiences?
Can anyone recommend 'branded' outsourced support that actually works?
Any recommendations are appreciated.
Mike
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Michael Nittmann nittmann@...
CEO We make Your NetWork www.ncincwi.net
NCinc, Inc. Voice/FAX (715)552-8755
Nationwide roaming Internet Access, Static IP, Content Filtered.
All accounts with 24/7 toll free support, news, POP3, 10MB Webspace.
Corporate RAS Outsourcing with national roaming.
From $11.50/month. Also static IP, multilink, content filtered.
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