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Thread Index RE: [SPAM] - RE: [isp-marketing] Call Center - Email found in subject
I'm selling VOIP PBXs for businesses 10-100 employees is my sweet spot. I am interested in the Costa Rica connection. Regards, Lonnie Domnitz LANgineers, Inc. (650)692-2001x101 lonnie@... http://www.langineers.com -----Original Message----- From: Ryan Gibson, VP Sales and Marketing [mailto:gibson@...] Sent: Wednesday, February 01, 2006 11:45 AM To: isp-marketing@isp-marketing.com Subject: [SPAM] - RE: [isp-marketing] Call Center - Email found in subject Telemarketing out of Costa Rica is around $6 bucks, we could all chip in and get 3 people or more. My colleague who ran Supra Telecom has given me the leads and contacts. I was going to do it for VoIP support rooms because of all of the ATA problems people have, and it comes back to haunt the ISP resellers. I want to make it easier for them to just market and send support to somewhere else. Ryan -----Original Message----- From: Peter R. [mailto:peter@...] Sent: February 1, 2006 7:09 AM To: isp-marketing@isp-marketing.com Subject: [isp-marketing] Call Center Call Center. We are interviewing call centers now to hire one tele-marketer for 5 ISPs. Each gets one day and shares the expense. The tele-marketer costs about $18-38 per hour. 8 hour days. Plus other expenses like training, LD costs, set-up and programming. Setup is about $3000. Training is about 4 hours per TM, so $100 or so. LD is 5 cpm x 60 minutes x 40 hours per week = $120 Programming of leads into IVR system is about $50 per day (since different leads every day). The script is extra, since you have to provide at least a shell to the tele-marketer. (Refining the script with the TM also costs $). (I know an excellent script writer for about $299). The leads are also extra (and the ISP has to provide them. I do have sources for decent leads). Now why one day per week? One reason is the cost of leads. Another is that as the TM sets appointments, the ISP has to send a body out to close the sale (and that is a limiting factor). Also, implementation. Let's say the TM calls 30 businesses per hour and sets 7 appointments. Let's say you close 1 in 7. That's easy implementation. But to provision 5 per week would be difficult for some ISPs - as would 35 appointments. (Of course, mileage varies with services offered). That's the synopsis of the project I am working on now. I'm sure it is not the only way to do it, but I have to start somewhere. John, thanks for asking because I had to Brain dump this somewhere :) and the forthcoming feedback should be helpful. Thank you. Regards, Peter RAD-INFO, Inc. - NSP Strategist We Help ISPs Connect & Communicate 813.963.5884 or 985.240.4156 fax 305.675.6494 http://4isps.com -----Original Message----- From: John McKown [mailto:johnm@...] Sent: Wednesday, February 01, 2006 9:14 AM To: isp-marketing@isp-marketing.com Subject: Re: [isp-marketing] Advertising VoIP Peter, Can you talk on-list about the costs involved in the call center? Are these in the USA as well? -- John McKown President/CEO Delaware.Net, Inc. Toll-Free: 888-432-7965 ICQ: 1812513 Peter R. wrote: > I would say paper, TV and radio ads (in most markets) is a waste of money. > You are branding, you are trying to acquire customers. > For every dollar you spend, the Tele-Barons spend 100. > No way to compete with that. > Do Guerilla tactics or use the ad money for a sales team or big referral > bonuses. > Or hire a call center (if it is business). > Want help with any of the above, give me a shout. > > Thank you. > > Regards, > > Peter > RAD-INFO, Inc. - NSP Strategist > We Help ISPs Connect & Communicate > 813.963.5884 or 985.240.4156 > fax 305.675.6494 > http://4isps.com > ** ISPCON Spring 2006 - May 16 - 18 - Baltimore, MD www.ispcon.com ** ** THE EVENT for ISPs, WISPS, CLECs and WebHosts ** ** Get inside the mind of your customers, find out how at ISPCON. ** ___________ ___________ To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. Attn: Discussion List Management 475 Park Avenue South New York, NY 10016 Please include the email address which you have been contacted with. Copyright 2005 Jupitermedia Corporation All Rights Reserved. ** ISPCON Spring 2006 - May 16 - 18 - Baltimore, MD www.ispcon.com ** ** THE EVENT for ISPs, WISPS, CLECs and WebHosts ** ** Get inside the mind of your customers, find out how at ISPCON. ** ___________ ___________ To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. Attn: Discussion List Management 475 Park Avenue South New York, NY 10016 Please include the email address which you have been contacted with. Copyright 2005 Jupitermedia Corporation All Rights Reserved. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. E-mail transmission cannot be guaranteed to be secure or error-free as information could be intercepted, corrupted, lost, destroyed, arrive late or incomplete, or contain viruses. The sender therefore does not accept liability for any errors or omissions in the contents of this message, which arise as a result of e-mail transmission. If verification is required please request a hard-copy version. LANgineers, Inc. www.langineers.com ** ISPCON Spring 2006 - May 16 - 18 - Baltimore, MD www.ispcon.com ** ** THE EVENT for ISPs, WISPS, CLECs and WebHosts ** ** Get inside the mind of your customers, find out how at ISPCON. ** To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. Attn: Discussion List Management 475 Park Avenue South New York, NY 10016 Please include the email address which you have been contacted with. 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