Usually pricing.  I dont offer dialup services any more, but when they did 
leave, it was because other local ISP's are now offering anywhere from $7.95 to 
$9.95 a month/unlimited when I was offering it for $12.95.  Also 24/7 tech 
support and no busy signals.   Those were the top reasons.

Quoting Andrew Heinle <aheinle@...>:

> Has any ever done a survey on why dialup customers leave?
> 
> Is it because of slow speeds? 
> Is it because customer does not know who is calling when they are online?
> 
> What is the major reason?
> 
> 
> Andrew Heinle
> 
> 
> 
> 




> 


-- 
Desynergy Networks
http://www.desynergy.com

Replies

[isp-marketing] Re: why do customers leave, Peter R.

[isp-marketing] Re: Is your Price Too Low?, Peter R.

Replies

[isp-marketing] why do customers leave, Andrew Heinle