|
Thread Index Re: New marketing concept
I don't really understand these low hourly limit accounts that people offer. I mean, don't you provision your inbound lines based on max usage, not general usage. So even if someone only uses 10 hours per month, it'll probably be during your prime time, tieying up a line. So the cost to provide the service is nearly as much as for a $20 "unlimited/250hour/attended usage/insertwhateveryouwanthere" account. Do you sell the low cost and make it up on excessive usage billing? (ie... only $5 for 5 hours and $2/hour thereafter)??? What's the math behind these accounts??? -Russ --- James Nelson <isp@...> wrote: > We thought about providing a similar service for $7-8 dollars. > Including > email, a 5-10 hr backup dial up account, along with trouble shooting > their > connection. The few people we tried it out on weren't interested or > canceled it shortly after. > > I think the idea is good, but you will be hard pressed to find > anybody > willing to squeeze out the extra nickel for service. Everybody > claims they > want great service, though far too few are willing to pay for it. > > > ----- Original Message ----- > From: "Bob Lissner" <bob@...> > To: <isp-marketing@isp-marketing.com> > Sent: Monday, February 25, 2002 3:24 PM > Subject: New marketing concept > > > > This is an idea for a new service for ISPs to offer. Please > understand > that > > it is a half thought out idea, and I am putting it on the list for > comment > > and enjoyment. > > > > If you are a DSL or cable modem provider, this is not for you. > > > > If you don't know how to answer your own phones for tech support > calls, > this > > is not for you. > > > > We are in Reno, providing dialup only. We answer our tech calls by > the > > third ring. The DSL and cable providers here provide unreliable > service, > > don't answer the phone; if you finally get them to answer they lie > about > > outages or don't even know. > > > > So here's the service: > > > > For $19.95 per month to us we will provide (to the consumer) top > flight > tech > > support for their cable modem or DSL service they get from others. > > Specifically, we will: > > > > 1. Answer the phone when they call within three rings. > > > > 2. We will call their provider for them, find out the truth, and > tell the > > customer the truth. We will accept no BS from the provider, so we > will > have > > a better chance of getting whatever it is fixed. > > > > 3. We will provide tech support on mail issues and anything else > we can > > support related to their service. If changes have to be made in > the > > service, we will interact with the techs at the actual provider, > again > > accepting no BS. > > > > How many accounts would we get? Would anyone rethink their cable > or DSL > > decision based on this information? > > > > It's fun to think about. > > > > Bob Lissner > > InterComm, Inc. > > Reno Nevada > > > > > > > > > > > > > > __________________________________________________ Do You Yahoo!? Yahoo! Sports - Coverage of the 2002 Olympic Games http://sports.yahoo.com
Thread Index |
|
