<x-flowed>
The bottom line is that few carriers can really compete on anything but
price. It is very difficult to verify that a carrier has superior
performance unless one does a tremendous amount of business with that
carrier.
I got a large number of recommendations to buy long haul cirucits from
Broadwing, but their lawyers acted like Al Queda.
I have seen a few cases where carriers offered really superior customer
service or unusual services (Nathan Stratton), but it is not common.
- R.
FrantzM@... wrote:
Hi Guys
I have read the article and I am pondering the following. Has competition
in the Telecom sector lead to unhealthy business practices? I have been
thinking that maybe, just maybe, there is an intense psychological (market
perception) pressure to lower prices, this has brought pricing to a level
where it is difficult to sustain any serious quality of services let alone
profit growth (no accounting tricks involved). I would agree that
competition is not as pure as we would like it to be, but will any of us
willingly offer its network for other to cannibalize?
I am an ISP and frankly, have determined that providing any kind of Telecom
Services is an expensive and capital-intensive proposition. Customers are
demanding a quality of services they are not willing to pay for.
Competition is too happy to grab them but the fundamentals remain the same
for them as well, they also will be victims of churn and the cycle
restarts, only there is a limit and the whole sector may collapse under the
weight of its cannibalistic and predatory practices.
I really would like to hear the collective wisdom of the group on this.
As an aside, I am fighting with a reasonably priced ISP Billing Software
and I wish so much I could have the capital to purchase a very expensive
one but with a real product and real support, The cost of making that
software will definitely impact on the real profitability of my offerings,
as I said service providing is an expensive and capital-intensive
proposition.
Frantz Mathias
President
Netcom S.A.
"Frank
Ohrtman" To: isp-clec@isp-clec.com
<franko@denve cc:
r.net> Subject: RE: NOT good news...
08/02/2002
06:57 PM
Please
respond to
isp-clec
Keep your shirts on and remember all that glitters is not gold...
