|
Thread Index RE: [isp-bandwidth] Om Malik supports throttling, gets flamed [Cogent rant]
I don't get it...Cogent dealt with you in bad faith...It's 1 page billing. You sign up for a service, we bill you..and you pay for the service. If there are some other issues regarding something you were promised, then it should be in your contract and it must be honored. Rick...I'm sorry this happened to you. I'd like to know why your credit was refused...but if it was escalated, there probably isn't anything new I can suggest. Good luck in your business. ADR -----Original Message----- From: James Dogopoulos [mailto:James@Dyni.net] Sent: Wednesday, April 30, 2008 3:52 PM To: isp-bandwidth@isp-bandwidth.com Subject: RE: [isp-bandwidth] Om Malik supports throttling, gets flamed [Cogent rant] Enough with random Cogent marketing/sales pitches here. Everybody on this list knows Cogent is there. I didn't mind your cheap bandwidth, sure it has some weird hiccups and little trouble-shooting ability or packet filtering/management for their customers. But hey, its cheap and generally works! Now, the problem comes with your billing and other customer service/management. Support did its job but in regards to their contract negotiations and billing I received bad faith dealing and was treated like crap and I'm not alone with this on this list. They dealt with me in bad faith. Commercial real estate is similar, slumlords treat their tenants like they are expendable because the landlords assume they can't afford to go anywhere better. This was the way I was treated by Cogent. > Cogent will not be one of them! Cogent's competitors dislike Cogent > because we are ranked among the top ISPs in such a short period of time. > You can call us the Jeff Gordon of Telecom! > > Our services are not cheap....Yes, On-Net customers can get bandwidth > for $10/meg and that's because our entire network was developed for IP > traffic only. Our competitors wish they had the financial flexibility > Cogent has! Cogent is EBITDA and cash flow positive.... > > Customers pay $1000 for 100meg and they get 100meg! > > > ADR > ___________ __________ To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. Attn: Discussion List Management 475 Park Avenue South New York, NY 10016 Please include the email address which you have been contacted with. Copyright 2007 Jupitermedia Corporation All Rights Reserved. To unsubscribe via postal mail, please contact us at: Jupitermedia Corp. Attn: Discussion List Management 475 Park Avenue South New York, NY 10016 Please include the email address which you have been contacted with. Copyright 2007 Jupitermedia Corporation All Rights Reserved.
Thread Index |
|
