On Apr 29, 2008, at 3:18 PM, Hans Wolfgang Lutz wrote:
If one advertises "unlimited", people _will_ utilize it. In my case,
the place where I eat is losing money. Even my monster lunches
serve to
help offset their losses, despite the per-unit numbers being in my
favor.
And "we" (as an industry) have continually pushed the unlimited thing,
all the while taking the assumption that not everyone at the buffet is
gonna be a fat ass...
Trouble is, when you clamp down on the fat asses, that's what starts
to get you in trouble. My take? Let them go. You don't have to
provide service to someone you don't want to provide service to. If
they are using too much (regardless of the unlimited thing), let them
go.
Regards,
Bob Costas
PR Director KingBloom.Com
________________________________________
KingBloom.Com Search Engine and Web Directory http://www.kingbloom.com
